I’ve been away too long! Alma did a fantastic job!
Gretchen has cut my hair twice and I love the way she colored and styled my hair.
The store is very clean, the people are relatively personable. In my opinion, they talked too much and weren't great listeners. I asked for feedback, but very little was given. The cut I received ended up being not what I'd hoped due to the lack of feedback I received. Won't go back.
Went in for a walk-in and was told that the wait was an hour and a half. No worries, I asked if I could schedule for tomorrow. Staff told me they only scheduled for that day. I asked if I could call in tomorrow morning to schedule an appointment. Staff told me that I had to download their app and schedule my appointment there. I went home and downloaded the app which, get this, told me to schedule by phone. Customer service is dead.
I would like to start off by stating the staff that work here were very nice and friendly. The one star rating comes from the poor quality of the hair cuts. I took both my sons in to get their hair cut before the start of the new school year. My youngest son has rough hair with extremely tiny tight curls. I asked if they could cut his type of hair before precedding with his hair cut and I was assured that they would be able to. I wanted his hair to be faded so darker on the top and blending into the lower portion.....his hair looked like he had a bowl cut and his lining was not straight. I just had to have them stop cutting it. (I usually cut his hair myself but he wanted to be like his big brother and get it done in a shop) I had to go home and finish up a haircut that I just paid for in order for it to look decent. I feel like they should have told me they don't usually cut his type of textured hair....I felt like they were using my son for the experience and the end result was not very good. My oldest son's haircut was not the best either his lining was not straight and he still had hair below his lining that I had to cut off and just a lot of uneven cuts.
Supercuts is a US Hair Care Studio based in Racine, Wisconsin. Supercuts is located at 5360 Washington Ave, Racine, WI 53406, USA.
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