Hi I am a very dissatisfied customer. On April 28th 2016 I went in the Finishline store on Durand ave in Racine Wisconsin. I ended up order a pair of white Air Force ones for my daughter the associate whom was helping me guaranteed my shoes would get to me next day air. When he asked me to check the pun pad to make sure my address was correct I informed him I didn't see my unit number there he promised me it wouldn't delay delivery because he could see the unit number in his computer. The next day which was Friday my shoes did not come. Saturday my shoes did not come. Sunday I called customer service and they told me my address was missing the unit number so I would not get my shoes until Monday. I explained to her this would not work because I leave for vacation 3am Monday morning. She told me there was nothing she could do so I asked to be transferred to a manager. The manager got in the phone and I explained the situation to him and I asked if there was any way the shoes could be over nighted to me in Florida. He told me not without me having to pay for over night again. And that all he could do was issue me a refund if I didn't want the shoes.i told him I really didn't want a refund because it would take a week and asked again is it at all possible for the SHES to be overnights to me in Florida he said no because they would have to send the shoes back to the original store which should take About 3-4 days and then send the shoes to a different address so u wouldn't receive the shoes until Monday may 9 which was the day u return from vacation. I told him to just go ahead and issue the refund he told me it would take 3-5 days which meant I would have the money back by Monday may 9 at the latest so Monday came I returned from vacation and I still have no refund. Today is Wednesday may 11 and I just got off the phone with customer service to check on the status of my refund and they told me the refund department started an investigation, which I was not informed of,because the shoes were signed for. So I checked the status on ups and find out that the day I started the refund the shoes had been overnighted back to the original store. So my issue is Finishline could overnight the shoes back to the original store so they could resale them but they couldn't overnight them to me when they already had my money and it was they're associate who messed up my order in the first place. So now I'm waitng another 3-5 days for my refund to be processed again and Finishline had had they're shoes back for a week already. I will no longer be doing business with Finishline if no one can figure out a way to make me satisfied and keep a loyal customer. I will also be telling everyone I know about this situation and encourage them to no longer shop with the company. Also I will be contacting the better business bureau and leaving a review on Google.
No soccer shoes
Finish Line is a US Shoe Store based in Racine, Wisconsin. Finish Line is located at 5614 Durand Ave, C344, Racine, WI 53406, USA.
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